Frequently Asked Questions
Frequently Asked Questions
If you cannot find the information you are looking for, please contact us and we will be happy to help.
What are your delivery times and delivery charges?
Delivery times vary depending on the size of the item, supplier location, and delivery postcode.
Typical delivery estimates are:
- Smaller items: 3–5 working days after dispatch
- Larger furniture items: 7–14 working days
Delivery charges are calculated based on the type and size of the order and will be displayed at checkout.
Further information is available on our Delivery Information page.
Do your products require assembly?
Some products may require minor assembly, such as attaching legs or fittings.
Assembly requirements vary by product and are usually outlined on the relevant product page.
Assembly instructions and fittings are included where applicable.
We do not currently offer a dedicated assembly service.
What is your returns policy?
If you change your mind about your purchase, you may request a return in accordance with our Refund & Returns Policy.
Return eligibility, conditions, and refund information can be found on our Refund & Returns Policy page.
If an item arrives damaged or faulty, please contact us as soon as reasonably possible.
How should I care for solid wood furniture?
To help maintain the appearance of solid wood furniture, we recommend:
- Using placemats and coasters
- Cleaning spills promptly
- Avoiding excessive moisture or heat exposure
- Using a soft damp cloth for routine cleaning
- Avoiding harsh chemical cleaners
Additional care instructions may be provided on relevant product pages.
Can dining chairs be purchased separately?
Yes. Many of our dining chairs are available separately or in sets of two.
Availability may vary depending on the product range.
Do you have a showroom?
The Table House currently operates as an online-only retailer and does not have a public showroom.
Product pages include dimensions, specifications, images, and product information to help customers make informed purchasing decisions.
Do you deliver outside the UK?
We currently deliver to mainland United Kingdom addresses.
If you are located outside the UK and would like to enquire about delivery options, please contact us before placing an order.
What payment methods do you accept?
Accepted payment methods may include:
- Visa
- Mastercard
- American Express
- PayPal
- Shopify Payments
Available payment options may vary at checkout.
How can I contact The Table House?
If you have any questions regarding products, orders, delivery, or returns, please contact:
The Table House
Email: sales@thetablehouse.co.uk
Phone: 0208 159 6037
Ordering
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. You can pay using all major credit and debit cards, PayPal, and other popular payment methods.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible. We process orders quickly, so we may not be able to make changes once your order has been dispatched.
Shipping & Delivery
How long does delivery take?
Standard delivery takes 3-5 working days. Express delivery (next working day) is available at checkout for an additional charge. Delivery times may vary during busy periods.
How much does shipping cost?
We offer free standard shipping on all orders over £XX. For orders below this threshold, a flat rate of £X.XX applies. Express shipping is available at an additional cost.
Do you ship internationally?
We accept returns within 30 days of purchase. Items must be unused, in their original packaging, and in the same condition you received them. To start a return, please contact our customer service team.
How can I track my order?
Once your order has been dispatched, you'll receive an email with a tracking number. You can use this to track your delivery online. If you haven't received a tracking email, please check your spam folder or contact us.
Returns & Refunds
What is your returns policy?
We accept returns within 30 days of purchase. Items must be unused, in their original packaging, and in the same condition you received them. To start a return, please contact our customer service team.
How do I return an item?
Contact our customer service team to arrange a return. We'll provide you with a returns address and any necessary instructions. Please ensure items are packaged securely to prevent damage during transit.
When will I receive my refund?
Once we've received and inspected your return, we'll process your refund within 5-10 working days. The refund will be issued to your original payment method. Please allow additional time for your bank to process the transaction.
General Questions
How do I contact customer service?
You can reach us via our contact page, by email, or by phone during business hours. We aim to respond to all enquiries within 24 hours.
Do you have a warranty on your products?
Yes, all our products come with a standard manufacturer warranty. The warranty period varies by product. Please check the product description or contact us for specific warranty information.